Cancellation Policy
Last Updated: April 17, 2025
At NiyaraLips, we aim to make your beauty product shopping experience seamless. This Cancellation Policy outlines how to cancel an order on NiyaraLips.com.
When You Can Cancel
- Before Dispatch: Cancel within 24 hours of placing your order or before dispatch (whichever is earlier).
- After Dispatch: Cancellations are not possible once shipped. See our Return and Refund Policy for return options (e.g., damaged items).
How to Cancel
- Email us: Send a request to contact@niyaralips.com or WhatsApp us on +91 9082566087 (WhatsApp only) with:
- Order number.
- Reason for cancellation (e.g., “Wrong item”).
- Confirmation: We’ll confirm within 1-2 business days via email.
- Note: Dispatched orders (with tracking email) cannot be cancelled.
Refunds for Cancellations
- Eligible Orders: Full refund to your original payment method (e.g., Razorpay UPI, card, or bank transfer for COD) if cancelled before dispatch.
- Processing: Refunds take 2-3 business days to process, with 5-10 business days to reflect in your account.
- No Fees: We don’t charge cancellation fees for eligible cancellations.
Cash on Delivery (COD) Orders
- COD orders may include a confirmation call. If cancelled before dispatch, no charges apply.
- Refused COD deliveries are treated as returns (see Return and Refund Policy for return shipping costs).
Contact Us
Questions about cancellations? Email contact@niyaralips.com. We’re here to keep your NiyaraLips experience radiant!
This policy complies with the Consumer Protection Act, 2019.